Eliza Van Dro
Every piece is made by hand from vintage and found silverware. Each ring carries the character of the piece it came from, so no two are exactly alike. We want you to love what you receive — if something isn’t right, please reach out and we’ll do our best to make it right.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return, the ring must be:
- Unworn and in its original condition
- Free from scratches, damage, or signs of wear
- Returned with its original packaging
To request a return, email [elizavandro@gmail.com] within 14 days of receiving your order, including your order number and a brief reason for the return. Once approved, we’ll send instructions for sending it back.
Return shipping is the customer’s responsibility, and original shipping costs are non-refundable.
Sizing & Exchanges
Ring sizing is the most common reason for a return — here’s how we handle it:
- Standard sizes: If your ring doesn’t fit, it’s treated as a standard exchange. Contact us within 14 days of delivery and we’ll help you get the right size, subject to availability, since each piece is one of a kind.
- Custom/made-to-size orders: Because these are cut and shaped specifically for you, they are final sale and not eligible for return or exchange unless the ring arrives damaged or defective.
- Exchange shipping (both directions) is the customer’s responsibility unless the exchange is due to our error.
If we don’t have a suitable replacement in stock, we’ll offer a refund or store credit instead.
Refunds
Once we receive and inspect your return, we’ll notify you within 5 business days whether your refund has been approved. Approved refunds are issued to your original payment method — please allow your bank or payment provider additional time to post the funds.
Items marked as final sale or purchased during a sale/clearance event are not eligible for refund or exchange unless they arrive damaged or defective.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or isn’t what you ordered, contact us within 7 days of delivery with your order number and photos of the item and packaging. We’ll arrange a replacement or full refund, including return shipping, at no cost to you.
If your package appears lost or never arrives, let us know and we’ll file a claim with the carrier and arrange a replacement or refund once the claim is resolved.
Vintage Materials & Natural Variations
Our rings are made from vintage and previously used silverware. Patina, age marks, subtle variations, and other signs of the material’s history are part of what makes each piece unique. These characteristics are not defects and may cause a piece to vary slightly from the photos shown on our website.
Custom & Personalized Pieces
Custom-made or personalized pieces are final sale and not eligible for return or exchange unless they arrive damaged or defective.
International Orders
We do not accept returns on international orders. Customers are responsible for any customs duties, taxes, or import fees, which are non-refundable. [If applicable: International exchanges are handled on a case-by-case basis — contact us before returning an item.]
Questions about a return or exchange? Email us at elizavandro@gmail.com with your order number and we’ll take it from there.